Participating in Your Care (SPEAK UP)

Become an Active Member of Your Health care Team by partnering with your healthcare team, you can help improve care, prevent errors and speed your recovery.

  • Make a list of questions for your care team so you will remember to ask.
  • Make sure you can see and hear well when your care team are answering your questions. Ask a relative or friend to be with you if you think this will help you understand and remember the answers.
  • Make sure you receive the results of any test or procedure.
  • Ask for explanations of what the results mean for you.

Speak up if you have questions or concerns. If you still don’t understand, ask again. It’s your body and you have a right to know.

Pay attention to the care you get. Always make sure you’re getting the right treatments and medicines by the right health care professionals. Don’t assume anything.

Educate yourself about your illness. Learn about the medical tests you get, and your treatment plan.

Ask a trusted family member or friend to be your advocate (advisor or supporter).

Know what medicines you take and why you take them. Medicine errors are the most common health care mistakes.


Use a hospital, clinic, or other type of health care organisation that has been carefully checked out. For example, Accreditation Canada visits our hospitals regularly to see how well we meet their hospital quality standards.

Participate in all decisions about your treatment. You are the centre of the healthcare team.