Visiting Patients and Telephone Enquiries | Bermuda Hospitals Board

KEMH Information Desk

Call (441) 239-2001 for patient inquiries

We encourage visiting as it plays an important role in care and recovery. The information desk, located in the Acute Care Wing lobby, is staffed by Hospitals Auxiliary of Bermuda volunteers. The volunteers will assist visitors in locating patients.

Visitors and callers are asked to identify a patient by name when phoning or coming to the information desk. The receptionist will confirm the patient’s admission and location.

Inquiries concerning a patient’s condition will be transferred to the unit, where the nurse in charge may provide further information.

MWI Reception Desk

Call (441) 236-3770 for patient inquiries

The receptionist located in the main MWI lobby will assist visitors inquiring about inpatients.

Visitors and callers are asked to identify a client by name when phoning or coming to reception. Receptionists will confirm a client’s location once they have telephone confirmation from the ward that the client approves the visit.

Visiting on the Units or Wards

KEMH Ward Visiting Hours

  • General and Surgical Units (Acute Care Wing)
    11:00am to 8:00pm
  • Intensive Care Unit (General Wing)
    Only immediate family is allowed to visit ICU: 10:00am to 2:00pm and 4:00pm to 8:00pm
    Rest period (no visitors): 2:00pm to 4:00pm.
  • Maternity Unit (General Wing)
    Mothers and fathers: 8:00am to 8:00pm
    Grandparents, siblings and general visitors: 12:00pm to 2:00pm and 4:00pm to 8:00pm
    Quiet time: 2:00pm to 4:00pm
    Visitors for gynaecology patients: 12:00pm to 8:00pm.
  • Gosling Paediatric Unit (General Wing)
    Paediatric patients: 7:30am to 7:30pm
    Paediatric over-night stay: 7:30pm to 7:30am
    Adult patients: 12:00pm to 8:00pm
  • Long Term Care Unit (General Wing)
    12:00pm to 8:00pm
  • Agape House
    Open visiting

MWI Ward Visiting Hours

  • Somers Annex and Somers Ward 
    12:00pm to 8:00pm
  • Reid Ward:
    12:00pm to 8:00pm
  • Devon Lodge:
    12:00pm to 8:00pm
  • Child & Adolescent Services
    The nursing team arranges visiting times with families during these hours:
    Weekdays: 6:00pm to 8:00pm
    Weekends: 12:00pm to 8:00pm

When visiting patients in hospital, please be aware of the following:

  • You should wear a mask when visiting patients and long term care residents, especially if the patient is vulnerable
  • If you are visiting a patient or long term care resident in isolation, you must were appropriate protection as advised by BHB staff, before entering an isolation room
  • Staff are required to wear a mask for all patient interactions
  • Do not visit if you feel sick
  • No more than two visitors at a time at each bedside
  • When arriving on a unit, go to the nursing station first to find out if a patient is able to receive visitors
  • Use the hand sanitizers when entering and leaving the hospitals
  • Do not stay long. A patient tires quickly entertaining visitors
  • Walk softly and speak in low tones to help ensure a quiet, restful environment for patients
  • Consult the nurse before bringing food or beverages to patients
  • Alcoholic beverages and illegal drugs are not allowed in the hospitals
  • Visiting may be interrupted to allow for doctors’ examinations, nursing care, special care and treatments
  • All visiting is at the discretion of the doctors and nurse in charge
  • Children may visit at the discretion of the doctors and nurse in charge, providing the visit is beneficial to the patient and child
  • Children under the age of 12 who visit must be accompanied by a parent or responsible adult at all times
  • MWI visiting outside of scheduled visiting hours may be arranged with the clinical care team in exceptional circumstances

Click here for more information about visiting Somers Annex and Somers Ward.