Visiting Patients and Telephone Enquiries

Due to the COVID-19 pandemic, BHB has moved to limited visitation at KEMH and MWI.  Find the latest information at the top of the BHB homepage.

KEMH Information Desk

Call (441) 239-2001 for patient inquiries

We encourage visiting as it plays an important role in care and recovery. The information desk, located in the Acute Care Wing lobby, is staffed by Hospitals Auxiliary of Bermuda volunteers. The volunteers will assist visitors in locating patients.

Visitors and callers are asked to identify a patient by name when phoning or coming to the information desk. The receptionist will confirm the patient’s admission and location.

Inquiries concerning a patient’s condition will be transferred to the unit, where the nurse in charge may provide further information.


MWI Reception Desk

Call (441) 236-3770 for patient inquiries

The receptionist located in the main MWI lobby will assist visitors inquiring about inpatients.

Visitors and callers are asked to identify a client by name when phoning or coming to reception. Receptionists will confirm a client’s location once they have telephone confirmation from the ward that the client approves the visit.

Visiting on the Units or Wards

KEMH Ward Visiting Hours

  • General and Surgical Wards (Acute Care Wing)
    11:00am to 8:00pm
  • Alternative Level Care Wards (General Wing)
    11:00am to 8:00pm
  • Intensive Care Unit (General Wing)
    Visitors to this ward are restricted to immediate family.
    10:00am to 2:00pm and 4:00pm to 8:00pm
    Rest period strictly enforced. No visitors 2:00pm to 4:00pm.
  • Maternity Ward (General Wing)
    Fathers 8:00am to 8:00pm
    Grandparents, siblings and general visitors 12:00pm to 2:00pm and 4:00pm to 8:00pm
    Quiet time 2:00pm to 4:00pm
    Visitors for Room 1000 may visit from 11:00am to 8:00pm.
  • Gosling Paediatric Ward (General Wing)
    7:30am to 7:30pm
  • Continuing Care Unit (General Wing)
    8:00am to 8:00pm

MWI Ward Visiting Hours

  • Somers Annex
    Weekdays: 6:00pm to 8:00pm
    Weekends and Public Holidays: 2:00pm to 4:00pm and 6:00pm to 8:00pm
  • Somers Ward 
    12:00pm to 8:00pm
  • Reid Ward:
    12:00pm to 8:00pm
  • Devon Lodge:
    12:00pm to 8:00pm

When visiting patients, please be aware of the following:

  • No more than two visitors at a time at each bedside
  • Visitors who are feeling ill and with fever are asked not to enter the hospital to visit
  • Visitors should stop at the nursing station on the ward to find out if a patient is able to receive visitors
  • All visitors are required to use the hand sanitizers when entering and leaving the hospitals
  • All visiting is at the discretion of the doctors and nurse in charge
  • Children may visit at the discretion of the doctors and nurse in charge, providing the visit is beneficial to the patient and child
  • Children under the age of 12 who visit must be accompanied by a parent or responsible adult at all times
  • Visitors should not stay long. A patient tires quickly entertaining visitors
  • Patients require a quiet, restful environment and visitors can assist by walking softly and speaking in low tones
  • Consult the nurse before bringing food or beverages to patients
  • Alcoholic beverages and illegal drugs are not allowed in the hospitals
  • Visiting may be interrupted to allow for doctors’ examinations, nursing care, special care and treatments
  • MWI visiting outside of scheduled visiting hours may be arranged with the clinical care team in exceptional circumstances

Click here for more information about visiting Somers Annex and Somers Ward.