Patients’ Bill of Rights

You Have a Right To:

• Receive considerate, respectful and compassionate care regardless of your age, gender, race, national origin, religion, sexual orientation, or disabilities.
• Receive care in a safe environment free from all forms of abuse, neglect or harassment.
• Be called by your proper name and to be told the names of the doctors, nurses and other health care team members involved in your care.
• Have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital.
• Have your doctor explain your diagnosis, the benefits, risks and expected outcome of treatments, including unanticipated outcomes. You have the right to have your pain assessed and to be involved in decisions about managing your pain.
• Be free from restraints and seclusion in any form that is not medically required.
• Expect full consideration of your privacy and confidentiality in care discussions, examinations and treatments.
• Access protective and advocacy services in cases of abuse or neglect.
• Participate in decisions about your care, your treatment and services provided, including the right to refuse treatment to the extent permitted by law.
• Agree or refuse to take part in medical research studies.
• Have sign language or foreign language interpreter services.
• Make an advance directive, appointing someone to make health care decisions for you if you are unable.
• Be involved in your discharge plan.
• Receive detailed information about your hospital and physician charges.
• Expect that all communications and records about your care are confidential, unless disclosure is allowed by law.
• Give your consent about reporters or other members of the media asking to talk to you.
• Discuss an ethical issue related to your care with a member of the Ethics Committee. To reach a member, dial our Ethics Consultation Hotline (441) 291-4673.
• Access pastoral and other spiritual services.
• Voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your doctor, nurse manager, a clinical director or you may also contact the Patient Relations Manager at (441) 239-1425 or feedback@bhb.bm.