Turning Point Outpatient Counselling Services Moved

31 July 2017: Bermuda Hospitals Board advises the public that Turning Point outpatient counselling services have been  temporarily relocated to the old Emergency Department at the King Edward VII Memorial Hospital, General Wing.

Persons seeking services should contact the main office at 239-2038, 249-3403 or 249-3426.  New or returning service users seeking assessment should report to the Mid-Atlantic Wellness Institute’s Acute Clinic to see one of our counsellors.

31 July 2017 Home Page, News

Lamb Foggo Urgent Care Centre Cup Match holiday hours

30 July 2017: Bermuda Hospitals Board wishes the public a  happy and safe holiday weekend, however if urgent medical care is required the Lamb Foggo Urgent Care Centre (UCC) in St David’s will be open from 4pm to midnight on Thursday and Friday and from noon to midnight on Saturday and Sunday.

Please note that if your condition is serious, you should go straight to the Emergency Department of King Edward VII Memorial Hospital (KEMH). There are very limited diagnostic imaging (x-ray) and laboratory testing capabilities at the UCC.

The UCC offers services to assess and treat minor illnesses or injuries that need immediate attention, but are in no way life threatening and are not likely to need surgery or sophisticated diagnostic equipment. This includes sprains, strains, scrapes, cuts, coughs, colds, earaches, bumps and bruises.

The UCC is open every weekday from 4pm to midnight. Regular Saturday and Sunday hours are from noon to midnight.

BHB also reminds the public that KEMH Emergency Department physicians see and treat patients based on the seriousness of their conditions, not in order of arrival. Emergency Department staff will tell you your level of severity and expected wait time when you arrive.

Below are the approximate wait times for each level of severity:

Level 1: Immediate

Level 2: 10 to 15 minutes

Level 3: 30 to 45 minutes

Level 4: 1 to 2 hours

Level 5: 2 hours or more

If you need to contact the UCC, call 298-7700. To contact the KEMH Emergency Department, call 239-2009.

30 July 2017 News

Positive response to new Welcoming Policy at KEMH

27 July 2017: A new Welcoming Policy programme has been introduced in the Acute Care Wing units of KEMH this month. The new programme recognises patients often need the emotional support of close friends and family as well as quality medical care as they recover.

Launched on Monday 3 July 2017, the programme gives patients control over who can see them and when. Previously, visitors were limited to general visiting hours between noon and 8pm, and visiting outside of those hours was by exception. Now patients are able to select up to two people as official ‘support people’. The designated support people can be in attendance whenever a patient requests, 24/7, or stay overnight if a patient wants them to. Furthermore, general visiting hours have been extended an hour earlier from 11am to 8pm for all other friends and family.

Norma Smith, Clinical Director of Medical and Surgical Services, headed up a ‘Patient-Centred Care’ committee comprising clinical staff, the Hospitals Auxiliary of Bermuda and Security to oversee the project. Patients were also surveyed about the new programme before it went live.

Mrs Smith comments: “This project is very near and dear to my heart. It is an important step in making people’s experience at KEMH truly patient centred. The key is that patients are in control of who sees them and when, rather than the hospital. The selected support people are people who patients think will best support them. Support people may or may not be immediate family, and patients can elect to have no additional support people and just keep their visitors to general welcoming hours.”

Patients have the support person programme explained to them on admission to an acute care ward so they can decide whether they want support people and who they will be. Their designated support people receive a temporary ID and are formally noted in the patient’s medical file, although patients can change who their support people are throughout their stay. Factsheets for patients and support people are provided.

Mrs Smith adds: “Patient support people are there for emotional support. They do not have to be the official next of kin or guardian, as the role is not decision making. Their role is to be available for the patient so patients have access to the people who can provide a calm, loving, supportive presence while they are in hospital. They are not there to direct care, but if the patient wishes, they may be present during doctor consultations.”

Just a few weeks into the project, and already the hospital is receiving positive responses from patients and their families.

One daughter of a patient wrote of the programme: “I love the flexibility and my dad was so much more at ease before his procedure. Hope more people take advantage of it.”

A patient wrote: “The new initiative of two 24/7 access visitors are a very good one and I’m sure many people will use it.”

A patient’s daughter, who lives in the US and flew in the day before her father’s surgery, stated: “It was so good to be able to come straight from the airport that evening, and stay by his bedside until he settled around midnight. He slept better that night and so did I! I am so grateful for this new programme.”

Another lady stated: “I wear my support badge with pride, and use it to take my elderly sister the paper on my way to work, just like I do when she is at home! It’s great!”

Mrs Smith concludes: “I equate this programme to the discovery of a new piece of equipment that will help patients find comfort and healing. It is heartwarming to know that during those lonely, scary or worrisome times during a hospital stay, patients can have someone of their choosing at their bedside to see them through.”

Photo by Monkey Business Images/Shutterstock

27 July 2017 Home Page, News

Michael Richmond Appointed as Bermuda Hospitals Board Chief of Staff

25 July 2017: Bermuda Hospitals Board (BHB) today announces that it has appointed Michael Richmond MBChB FRCA FCAI (hon) as Chief of Staff following an extensive local and international recruitment process. He joins BHB on a three year contract. The position reports to the Chief Executive Officer, Mrs Venetta Symonds and is accountable to the Board and Minister for Health.

As Chief of Staff, Dr Richmond will lead BHB’s team of medical and support personnel. The position is the most senior medical role at BHB and is responsible for the supervision of medical and dental care given to patients and residents in BHB facilities. Dr Richmond will be key in ensuring patient safety, sound clinical governance and building positive relations with the physician community.

Chairman of the Board Peter Everson comments:  “We look forward to Dr Richmond joining the BHB Executive Team. He brings a wealth of experience that will help the team continue to develop the healthcare needs of our community.”

Chief Executive Officer Mrs Venetta Symonds comments: “I’m very pleased to welcome Dr Richmond to BHB as Chief of Staff.  He has extensive experience in healthcare management, most recently in the dual role of Chief Medical Officer and Chief Executive Officer of Hamad Medical Corporation’s Women’s Hospital in Qatar. We look forward to learning from and working with Dr Richmond.”

Originally from the UK, Dr Richmond is an anesthetist with 25 years’ experience and 25,000 anaesthetic procedures to his credit. He has a strong background in healthcare and hospital management and has worked extensively on major change programmes both in the UK and internationally. Through his work he has developed a strong professional network that includes major medical institutions in the UK, Ireland, United States of America, Canada and Qatar.

Dr Richmond comments: “I am looking forward to moving to Bermuda and working with the team at BHB. I know that developing a Strategic Plan for Clinic Services is currently underway and I am eager to get involved and share my expertise in this area.”

Dr Richmond obtained his medical degree from the University of Aberdeen and specialised in anesthetics at the Royal College of Anaesthetists in the UK and College of Anaesthetists Ireland.

25 July 2017 Home Page, News

Temporary Closure: Lamb Foggo Urgent Care Centre

Bermuda Hospitals Board today informs the public that the Lamb Foggo UCC will be closed tonight so that nursing resources can be redeployed to the Emergency department at KEMH.   It is expected to open again tomorrow for its normal hours of operation.

 

BHB will open its “Fast Track” service in the Emergency Department from 4pm this afternoon for people who would normally have attended the UCC, or people visiting the ED with non-urgent medical conditions.  Individuals with genuine medical emergencies will be seen as usual.

 

The ED is low on nursing staff tonight due to unplanned absence as well as a number of unfilled vacancies that are in the recruitment process. This temporary redeployment of staff is to ensure adequate staffing to safely manage continued high demand for all patients who require emergency care.  BHB apologises for the inconvenience.

7 July 2017 News

New Mid-Atlantic Wellness Institute Culinary Herb Garden Supplies King Edward VII Memorial Hospital Kitchen

New Dimensions gardener Carlton Thompson presents some parsley to BHB Executive Chef Thomas Frost

28 June 2017: Meals for both patients and staff at the King Edward VII Memorial Hospital are now prepared with fresh herbs grown at the Mid-Atlantic Wellness Institute (MWI) by service users of the Devonshire facility. The garden project at MWI started in March with between six and eight individuals from the learning disabled and the geriatric services. Participants planted seedlings in a previously grassy area on the campus. Then they weeded and watered the plants regularly.

 

“Service users involved in this project have enjoyed watching the plants grow and taken pride in the results their efforts have made,” said New Dimensions Recreational Assistant Donovan Williams, who led the programme. This month the herbs ready for harvesting include chives, plain Italian parsley, sage, lemon balm, curly parsley, Thai basil, mint and sweet marjoram.

 

Bermuda Hospitals Board Executive Chef, Thomas Frost, has experience using garden-fresh produce and says it’s a great addition to meal preparation at the hospital. He said: “Fresh herbs offer a bolder flavor than their dried alternative, and will enhance the flavour profile of many dishes. They also offer the benefit of being unprocessed. The chefs at KEMH are enjoying the new fresh herbs programme and are eagerly utilising these fresh new ingredients in both patient and staff meals.”
The use of fresh herbs in recipes in KEMH’s kitchen was introduced a few months ago. “This new MWI homegrown plants will further enhance our commitment to culinary excellence,” said Chef Frost. “We are currently using fresh chives, basil, cilantro, thyme, parsley, rosemary and mint, with new varieties being introduced, according to seasonality,” he added.
Having a garden at the hospital was a recommendation from the BHB Open Space Community event in February 2017, and the benefits of health, sustainability and affordability raised in conversation are being realised. While better taste is an important benefit, the MWI project represents an estimated savings of $120 a week in the Food Services Department.

28 June 2017 News

Bacardi Wins Corporate Blood Drive 2017 Competition

 

14 June 2017: Bermuda Hospitals Board (BHB) and the Ministry of Health and Seniors today announce that Bacardi is the winner of the Corporate Blood Drive 2016/17.  This is the fourth Corporate Blood Drive that has taken place, and this annual competition between local companies had the highest ever number of competitors. Bacardi has been awarded the revolving trophy and a certificate to thank them for their commitment to saving lives and caring for those with therapeutic transfusion needs, such as sickle cell and cancer patients.

There were 423 blood donations as a result of the competition – 384 whole blood donations and 39 apherisis donations.  Of these, 79 were from Bacardi who contributed 18.7% of all donations of the competition.  New blood donor numbers rose by 195 in 2016, compared to 52 in 2015, in large part thanks to people signing up as part of this competition.

This year there were nineteen contestants: Appleby, Ariel Re, Argus, Artex, Bacardi, Bermuda Government Department of Corrections, Bermuda Government Department of Accountant General,  Bermuda Police Service, BF&M, Butterfield & Vallis, Estera, FIL Limited, Gosling, HSBC, Kitson Group of Companies, Marsh IAS Management Services (Bermuda) Ltd., Lancashire, the Royal Bermuda Regiment and XL Catlin.

Minister of Health and Seniors, The Hon. Jeanne Atherden JP, MP, comments: “It has been a very active competition this year and I would first like to congratulate Bacardi on a well-earned win.  They contributed nearly a fifth of all the donations, which is amazing. And thank you to all nineteen companies who participated.  You have contributed to an increased number of blood donors in Bermuda.  Your support of employees donating during work time and promoting the competition to them, and their families and friends has made a big difference this year. ”

Dr Clyde Wilson, BHB Chief of Pathology, comments: “Congratulations to Bacardi and thank you to all our competitors – the competition this year has been terrific as you can see from the impact it has had on increased donors and donations.  Bacardi fought hard, with internal promotions and six blood drives to encourage their staff, friends and families to donate. The 195 new blood donors helped bolster numbers, as other donors retired or moved away from Bermuda.  Total donors went up from 968 to 1095. So thank you for supporting this competition.  I can think of no better return on investment than more people in Bermuda donating blood and saving lives.

Dr Eyitayo Fakunle, Consultant Haematologist, comments: “Even with the new donors this year, we are keen to encourage more people to donate. The needs in our community are rising. The hospital has been working at capacity for much of this year and this resulted in the number of transfusions rising by 300 between 2015/16 when there were 1711 transfusions and 2016/17 when there were 2006 transfusions.  The need for blood transfusions goes up as people age and our community is getting older so we expect the numbers to keep going up.  882 or 43.8% of all transfusions were given to people over 64 in 2016. The need increases in line with age so we urge you to think of your parents and grandparents wellbeing, as well as your siblings, friends and children.  There is no greater gift you can give them than the gift of life and it couldn’t be easier for company sign up for the 2017/18 competition – just call or email the Blood Donor Centre at blood.donor@bhb.bm or 236-5067 and we’ll send you the form.”

Lisa Frias, Manager, Global Finance, Bacardi, led the Bacardi effort and comments: “We really decided to commit ourselves to the competition this year and our staff members are thrilled to have won. It has been a great team effort and we hope that we have thrown down the gauntlet for next year – we are certainly ready to win again!  Thank you to all our staff – achieving 18.3% of all donations in the competition shows how dedicated we are to this cause and it is in line with Bacardi’s value of caring.  Blood donation is incredibly important to saving lives and therapeutic treatments, and as a company we are very happy to be supporting our community in a tangible way. ”

Blood Transfusion usage by age:

Patient Ages 2014 2015 2016
<5 3 0 11
5-9 2 2 1
10-19 26 49 43
20-34 220 181 230
35-49 211 293 365
50-64 411 274 481
>64 757 753(48.5%) 882 (43.8%)

 

About Blood Donation

  • Bermuda uses about 35 to 45 units of blood per week (one unit is one donated pint of blood)
  • Most healthy people between 18 and 70, who weigh a minimum of 110lbs, can donate blood.
  • Globally, about 38% of donations are from people under 25. In Bermuda, only 4% of donors are under 25 years of age.
  • Globally about 6% of the population (or 45 people out every 1,000) donate. In Bermuda, less than 2% of the total population donates (about 17 out of every 1,000).
  • When you donate blood, one pint is taken which is then separated into different components.
  • Donors replenish the volume of blood donated within 24 hours and can safely donate blood once every three months.
  • To ensure a donor is healthy enough to give blood, donors are asked to fill out a questionnaire and their blood pressure and haemoglobin is checked.
  • The entire process, including pre-testing, donating and time for refreshments afterwards takes about half an hour.
  • Healthy blood is vital to us all. It has three major functions: to carry oxygen and nutrients to the body cells so they can create energy; to help defend the body against infections and injuries; and to remove waste products from the body cells.
  • The average adult contains 10 to 12 pints of blood, which contains many substances including red blood cells, white blood cells, platelets and plasma.
14 June 2017 Home Page, News

Bermuda Hospitals Board offers training on jellyfish stings

31 May 2017: A local expert in treating jellyfish stings, and in particular those of the Portuguese-Man-of-War variety, provided training to some first responders this month.

Bermuda Hospitals Board’s (BHB) Dr David Wakely trained more than 20 Marine Police officers and Royal Bermuda Regiment soldiers in the best way to treat burns and stings caused by Portuguese-Man-of-War. A  BHB Emergency Medicine and Hyperbaric and Diving Medicine physician, Dr Wakely sees many cases of jellyfish stings particularly in the spring and summer.

In readiness for the surge in water activities the Bermuda Police Service requested the training to increase the awareness of marine first aid. They invited the members of the Royal  Bermuda Regiment as well as staff from Medical House. The Medical House staff were present to learn what products the Emergency Department recommends victims use to treat their stings.

According to Dr. Wakely most victims do not have to attend the hospital for treatment. Those who know what to do can treat themselves or others who know can help victims. He also advised that hospital treatment should be considered in the case of toddlers, the elderly, those with serious medical conditions, those who have been stung over large areas of their bodies or those who have been stung in sensitive areas like the face, mouth and groin.

 

What to do in the case of a Portuguese Man-of-War sting

Safety first

  • Use gloves
  • Keep bystanders back
  • Identify the main sail / body parts of the animal
  • Look for trailing stinger / tentacles

Remove the tentacles

  • Remove main body of the animal from victim if still attached
  • Wash affected area with seawater, to flush away any tentacles
  • Cover area in shaving foam (stingers are now in the foam)
  • Scrape foam off with blunt spatula

Inactivate the stingers

  • Soak the area in vinegar for 5 – 10 minutes
  • Leave soaking for 5-10 minutes

Treat the pain

  • Hot packs on affected area
  • Consider putting victim in showers and running shower hot as tolerable
  • Keep hot pack / shower on area for 30 minutes
31 May 2017 Home Page, News

Bermuda Hospitals Board supports Radiation Therapy Unit with equipment upgrade

16 May 2017: On-island radiation therapy is a step closer to being a reality as Bermuda Hospitals Board announces upgrades to one of its CT scanners have been completed. Installation teams from General Electric (GE) and LAP Laser installed the equipment and software earlier this month.

BHB has partnered with Bermuda Cancer and Health Centre to support the Radiation Therapy Unit. As part of that therapy, patients have to undergo a simulation. The upgrades allow the CT scanner to be used for this service. To date, six patients have used the new CT service.

Bermuda Cancer and Health Centre funded the upgrade.

BHB Consultant Oncologist Dr Christopher Fosker’s interview on the new service – Part 1

 

BHB Consultant Oncologist Dr Christopher Fosker’s interview on the new service – Part 2

 

16 May 2017 Home Page, News

Community survey to help shape clinical services at BHB

12 May 2017: Bermuda Hospitals Board today invites the community to share their perspectives on what is important about BHB services with a survey. The anonymous online survey is being shared as part of BHB’s Clinical Services Planning project. The goal of the project is to listen to feedback, review healthcare data, and speak to various BHB and external stakeholders in order to identify the services BHB should provide the community going forward.

The survey can be accessed at www.surveymonkey.com/r/BHBClinicalServicePlanning. The link can also be found at bermudahospitals.bm and on the BHB Facebook page.

BHB Chief Nurse and Project Lead Judy Richardson comments: “Healthcare needs have changed drastically since the Bermuda Hospitals Act 1970 first listed mandated services, and reviewing what services BHB should offer and how BHB fits within the overall health system is well overdue. At the launch of our strategic plan last year, we adopted the triple aim of improving the patient experience, reducing the per capita cost of care and improving population health.

“Our Clinical Services Planning process will be making recommendation on how we think BHB can best achieve these goals through the delivery of clinical services across King Edward VII Memorial Hospital, the Mid-Atlantic Wellness Institute and the Lamb Foggo Urgent Care Centre. Listening to our staff, physicians, and external stakeholders in the healthcare system and community is a critical part of this project, and we hope people in Bermuda will participate so their perspectives can help shape our eventual recommendations.”

The Clinical Services Planning process is currently in its information gathering phase. Detailed data analysis will take place over the summer, and further opportunities to participate for staff and stakeholders will take place in early fall. The goal is to have a plan with recommendations for the public in January 2018.

Download the BHB Clinical Services Survey Flyer

12 May 2017 Home Page, News