Arthur Ebbin Archives | Bermuda Hospitals Board

BHB Public Advisory on Patient Billings

Friday 24 January 2025: Bermuda Hospitals Board (BHB) wishes to inform the public that in recent weeks some of its patients have received bills that they would not normally receive.

This is due to how some claims were processed by the BHB’s Patient Electronic & Administrative Records Log (PEARL).

BHB has made changes to its system to prevent this issue from reoccurring.

BHB’s Chief Financial Officer, Arthur Ebbin said: “We apologise to those who have received these bills and thank those who contacted us querying their bills. We also invite anyone who has a question about their bill to call our Collections Department on 239-2026.”

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BHB urges online bill payment

Tuesday 10 December 2024: Bermuda Hospitals Board (BHB) will no longer accept payments at its Hamilton location in Craig Appin House on Wesley Street. Patients are encouraged to make payments online where possible.

The change takes effect on 1 January 2025.

Butterfield and HSBC Banks have included BHB in their list of payees for online payments. Clarien Bank clients can do an online transfer using BHB account #6000247519. Payees should include their statement number followed by their full name with any online payment.

Payments can be made with cash, credit card or personal cheque at King Edward VII Memorial Hospitals cashier’s window, Ground Floor Acute Care Wing from 9am-3pm, the Emergency Department Admitting window from 3pm-9am on weekdays and all day on weekends, and the Lamb Foggo Urgent Care Centre during its opening hours – 9am-9pm Saturdays and Sundays.

“I also remind the public to speak with our accounts department if they are having difficulty settling their bill,” said BHB Chief Financial Officer Arthur Ebbin. “We will work on a payment plan with you.”