Public Advisory: Changing your primary care physician

Thursday 5 June 2025: Bermuda Hospitals Board (BHB) wishes to make clear the correct procedure for patients to follow in the event they wish to change their primary care doctor on record with BHB. An erroneous message from a local physician was sent out that seems to be causing concern.

• If your primary care physician has not changed since your last visit to a BHB facility, you do not need to contact BHB as the information will not be changed.
• You will also be asked to confirm or update your primary care physician details when you access any BHB service. You can make any changes at this time.
• If you wish to update your medical record at BHB before any potential visit, you can email: HIMS_Dept@bhb.bm.

BHB has received a high number of patient contacts via an incorrect email address regarding this matter. The patients are following information sent by their physician office that “the hospital has mistakenly listed” a particular physician for “several patients” who “have expressed their preference to continue their care” under a different provider.

The above statement is entirely incorrect and such a suggestion is not only not in keeping with BHB’s standards and protocols but also is not in keeping with data protection and privacy requirements. BHB does not change a patient’s primary care physician record unless instructed to do so by the patient. We have asked the physician office that sent out the erroneous statement to issue a corrective statement to their patients.

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