Bermuda Hospitals Board Nominated for Two International Service Excellence Awards

27 August 2018: The WOW! Awards, an international service excellence and employee recognition programme, has nominated Bermuda Hospitals Board (BHB) for two awards at its gala event this year.

BHB has been nominated in the award categories Unsung Hero and Quality Service Provider of the Year.

Senior Medical Laboratory Technologist Delmonte Swan was nominated in the Unsung Hero category.  This award recognises individuals who have made an incredible impact to customers. Organisers said Mr Swan was chosen because of his demonstrated commitment to providing accurate and reliable testing. Mr Swan started at BHB in 1991. Letters commending his dedication and evidencing his unfailing willingness to go beyond his prescribed duties were submitted to BHB’s online employee recognition programme – RISE Awards.

Organisers of the event said BHB’s ability to turn its vision – Exceptional Care. Strong Partnerships. Healthy Community. into reality, resulted in the nomination for Quality Service Provider of the Year. Nominees for this category have demonstrated their ability and willingness to go the extra mile not only for service users but also, staff, suppliers and the wider community.

“We are pleased that our staff and the efforts of BHB as team, have received this recognition,” said Ms Symonds. “To be selected from over 20,000 customer nominations internationally, is a testament to the high caliber of care and service we are committed to affording our Bermuda community. We are proud of the nominations.”

Delmonte Swan and other BHB representatives will attend the WOW! Awards gala on 30 November 2018 in London, England where the winners will be announced.


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Notes to Editors
The Bermuda Hospitals Board is a quango (quasi autonomous non-governmental organisation) established under the Bermuda Hospitals Board Act, 1970. It has a Bermuda Government-approved Board and a Chief Executive Officer, responsible for King Edward VII Memorial Hospital and Mid-Atlantic Wellness Institute. At the heart of both organisations is high-quality care to all patients.

With approximately 1,700 employees, the Bermuda Hospitals Board is Bermuda's second largest employer. King Edward VII Memorial Hospital and Mid-Atlantic Wellness Institute are the only healthcare organisations in Bermuda accredited by Accreditation Canada, an independent organisation whose role is to help hospitals examine and improve the quality of care and service they provide to their clients. In addition to providing an extensive list of services for the community, the Bermuda Hospitals Board is part of a referral network that includes some of the world's leading specialist hospitals.

For more information, please visit or contact the Bermuda Hospitals Board Public Relations Department at